Tuesday, September 25 • 11:00am - 11:15am
The Blame Game

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Your worst fears have been realized. An awful bug has reached production, and customers are calling non-stop to complain. Panic ensues. A couple hours later, you get some good news, it's been fixed! Crisis averted! But how do you keep it from happening again? And more, how do you keep from pointing fingers?

Software quality can so easily fall down into the depths of the blame game. Why didn't you catch that bug in testing? Why didn't you see that bug when you wrote the code? Why did you push so hard for that deadline, and make us sacrifice quality for speed?

In almost all cases, these types of questions aren't helpful, and might not even get you the answers you're looking for. How can we get better at navigating the fallout from issues, without playing that problematic blame game? We'd like to share our experiences in dealing with such situations, and the lessons we've learned from them. What language can you avoid, what phrases can you mentally prepare for, in order to avoid anyone going on the defensive? What mindsets can you put yourself in to avoid blaming others, or yourself?

avatar for Christie Felker

Christie Felker

Christie Felker is a Quality Assurance Analyst at Kik Interactive. She has had the opportunity to work at many great companies in the Toronto & KW region including D2L, Zynga, and Magnet Forensics. Through her career she has not only had a passion for user experience, but also testing... Read More →
avatar for Jade Promhouse

Jade Promhouse

Software Developer in Test, MappedIn
Jade currently hangs her hat at Magnet Forensics, where she strives for balancing quality standards and efficient testing methods. Although new in her career, she's had the opportunity to work at a variety of companies, in a variety of industries, such as D2L, Zynga and Apple. She... Read More →

Tuesday September 25, 2018 11:00am - 11:15am
Essex Room 700 Hespeler Rd, Cambridge, ON N3H 5L8, Canada

Attendees (16)