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Tuesday, September 25 • 9:00am - 9:45am
What is Quality?

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To truly understand — and deliver — quality, you first have to understand what it is. Is it the absence of defects? Reliability? Or something else?

D2L COO Cheryl Ainoa thinks that the best person to define quality is the user. Join Cheryl to learn why customer empathy doesn’t just build better products — it also helps deliver a high quality experience for the user.

Speakers
avatar for Cheryl Ainoa

Cheryl Ainoa

COO, D2L
Cheryl Ainoa is the Chief Operating Officer of D2L — a software-as-a-service organization that works with schools and business to help transform the way the world learns. Over her career, Cheryl has successfully built product, engineering, services, and SaaS teams that deliver award-winning... Read More →


Tuesday September 25, 2018 9:00am - 9:45am
Sussex Ballroom 700 Hespeler Rd, Cambridge, ON N3H 5L8, Canada

Attendees (56)